Customer Refuses to Provide TIN / IC?

Customer Refuses to Provide TIN / IC

In Malaysia’s E-Invoice system, all taxpayers must have a TIN. However, if a customer refuses or fails to provide their TIN, you can handle the situation as follows:

How to Issue an Invoice When the Customer Does Not Provide a TIN?

1. Determine the Customer Type

For business entities: Request their TIN again. If using SQL Accounting Software, you can search for the customer’s TIN instantly.

For individual consumers: Proceed to Step 2.

2. Use a Designated GENERAL TIN

If the customer does not provide a TIN, use the appropriate GENERAL TIN for e-invoicing:

EI00000000010 – General Public (For ordinary public transactions)

EI00000000020 – Foreign Buyer (If only a passport, MyPR, or MyKAS is provided)

EI00000000030 – Foreign Supplier (For transactions with overseas suppliers)

EI00000000040 – Government (For government agency transactions)

3. What is GENERAL TIN?

In Malaysia’s E-Invoice system, GENERAL TIN is a key tax identification number used to distinguish different transaction entities when the customer does not provide a TIN.

1. EI00000000010 – Local Customer

Used when a local customer only provides MyKad or MyTentera.
Applied as the buyer’s or supplier’s TIN for aggregated or self-issued e-invoices.

2. EI00000000020 – Foreign Customer

Used when a foreign customer only provides a passport number, MyPR, or MyKAS number.
Can replace the customer’s TIN if unavailable.

3. EI00000000030 – Foreign Supplier

Used as the TIN for transactions with foreign suppliers in self-issued e-invoices.

4. EI00000000040 – Government Agency

Used when transacting with government agencies.

Choose the appropriate GENERAL TIN for a smoother E-Invoice process!

4. Apply the GENERAL TIN in the System

In SQL Accounting Software, go to Maintain Customer > TIN and select the appropriate GENERAL TIN.

Ensure correct classification to avoid tax compliance issues.

5. Explain the Importance of TIN to Customers

TIN is a mandatory requirement in Malaysia’s E-Invoice system.

Remind customers to provide their TIN to avoid future tax compliance issues.

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Customer Refuses to Provide TIN / IC? Here's What You Should Do

In Malaysia’s E-Invoice system, all taxpayers must have a TIN. However, if a customer refuses or fails to provide their TIN, you can handle the situation as follows:

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