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Term and Conditions

1. Copyright

  • Copyright in all material, information and logos presented on this site vest with Very Good Support Centre & her members of company (esoft).

  • The content of this site is protected under applicable Malaysia and International law including, but not limited to, Malaysia Copyright and Trademark laws, International Copyright and Trademark laws and Conventions.

  • Nothing contained on this site should be construed as granting any license or right to use any material on this site. The user may however download, retrieve, view, print, refer to or sight the content of this site for private, educational or non-commercial home use only.

  • Users seeking permission to use the content of this site for commercial purposes may contact us here 

  • eSoft cannot nor does it exercise continuous editorial control over the content of this site and accepts no responsibility for any illegal, discriminatory, defamatory or obscene content appearing on this site.Users are invited to inform eSoft of such matter appearing on this site to the person referred to in clause1.4 below.

2. Communications

  • By visiting or sending e-mails to eSoftvia this site, the user consents to receiving electronic communications from eSoft.

  • The user thereby agrees that all agreements, notices, disclosures and other communications sent by eSoft satisfies any legal requirements, including but not limited to, the requirements that such communications should be in writing

3. Hyperlinks

  • eSoft provides links to other related internet sites. eSoft does not sponsor or edit these sites and these links are provided for the user convenience only. The inclusion of these links does not imply endorsement by eSoft of the site and any use and/or reliance on the site is at the user own risk.

4. Prohibited Activities

  • No user, be it a person, business or website may frame this site or any of the pages on this site in any manner whatsoever; Use any technology to search and gain information from this site unless the prior written consent of eSoft is obtained.

5. Disclaimer

  • The user expressly agrees that the use of the eSoft site is at the user sole risk.

  • eSoft makes no representations or warranties that this website is free from errors or omissions nor that the service provided will be uninterrupted and free from defects. Users are invited to report any possible malfunctions and defects to the person referred to in clause 1.4 above.

  • This site is provided on an ” as is ” basis, without any representation or endorsement made and without any warranty of any kind whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement, title, security and compatibility. It is the sole responsibility of the users to satisfy themselves prior to entering into this agreement that the services available on this site will meet the user individual requirements and be compatible with the user hardware and/or software.

  • The user acknowledges and confirms eSoft indemnity to, including but not limited to, indirect, direct, incidental, special, consequential and punitive damages arising from the use of or inability to use the eSoft site.

  • eSoft has taken reasonable measures to ensure the integrity of this website and its contents.

  • However, no warranty, whether express or implied, is given that any applications, downloads or files available via this website are free of viruses, worms, trojans, bombs, time locks or any other data or code which has the ability to corrupt or affect the operation of the user system.

  • No advice or opinion expressed on this site should be regarded as professional advice and users are advised to seek professional advice before placing reliance on any opinion given in this site.

6. Jurisdiction


  • By accessing this site, the user consents to the Malaysia law and the jurisdiction of the Malaysia courts governing any action which may arise in respect of the user use of this site.

7. Privacy/Confidentiality

  • Any information collected by eSoft from users of this site shall not revealed or disclosed to third parties unless the user prior written consent thereto is obtained The user hereby agrees that eSoft from time to time may communicate with it.

8. Security

  •  Any user that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be criminally prosecuted. 

  • eSoft may also, at its sole discretion, institute civil action for damages suffered as a result of such conduct.

9. Promotional services and prices

  • eSoft may cancel specials or promotions at any time for any reason. Prices are subject to change at any time, and prices are only guaranteed for the initial period of prepayment.

10. Billing refund Policy

  • All set-up fees, yearly service fees and deposit fee for all products and services are non-refundable . Customer shall not be entitled to any refunds, pro-rated or otherwise, in the event of early termination of this agreement by Customer or in the event of early termination of this agreement by Company according to the terms herein. Customer agrees to a no-refund policy in advance for which installation, setup fees, training, maintenance fees and any are non-refundable. Service cancellations must be submitted in writing (to at least 10 business days before your next billing cycle.

11. Customer privacy

  • eSoft respects the privacy of its customers, and will not sell or trade the names and addresses of its customers. eSoft does not require customers to be listed in eSoft customer directory. eSoft reserves the right to provide contact information upon request in matters relating to potential legal action, flagrant abuses, as required by law, or when appropriate contactinformation can not be found on the customer & website.

12. Services

  • All advise given by eSoft & staff are merely a recommendation. Customers should seek further advise from related professional. Customer shell responsible for all action taken. 

  • By allowing eSoft to trouble shoot whether is onsite or thru team viewer or thru remote access tools, Customer is responsible for any data loss, attack by virus, technical faulty and etc.

13. Refusal of service

  • eSoft  reserves the right to refuse service to anyone at its sole discretion.

14. Alterations to Terms and Conditions

  • The use of this site or allowing eSoft to access customers computersconstitutes the user acceptance of the above terms and conditions. eSoft has the exclusive discretion to alter the terms and conditions of this site at any time, without prior notice to the user.

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